FREQUENTLY ASKED QUESTIONS
Got a question? We've got answers. Find answers to the most common questions about ordering Papagaio meals, pickup, delivery and our food.
ORDERING
Can I order meals for several days?
Yes. You can order multiple individual meals or choose from our meal packs if you want to have meals sorted for several days.
How do I order Papagaio meals?
Simply browse our meals online, choose what you would like, add them to your cart and complete your order through checkout. You can choose individual meals, Healthy Meal Jars or meal packs.
What time do I need to order by?
Orders must be placed by 11:00 PM for next-day pickup or delivery.
Can I order just one meal?
Yes. You can order individual meals without committing to a meal pack or subscription.
Do I need a subscription?
No. Papagaio does not require a subscription. Order whenever you need meals.
PICKUP & DELIVERY
Where can I pick up my order?
You can choose from two Papagaio pickup locations:
Papagaio Morningside — Health & Sports Fitness Club
2A Morningside Drive
- Monday–Thursday: 2:00 PM–10:00 PM
- Friday–Sunday: 2:00 PM–7:00 PM
Papagaio Northcote — Flexa Clinic
160 Lake Road
- Monday–Friday: 2:00 PM–7:00 PM
Your pickup location can be selected during checkout.
Do you offer delivery?
Yes. We offer delivery to selected Auckland areas. Delivery is available 2:00 PM–7:00 PM, Monday–Sunday.
How much does delivery cost?
Delivery is $14. There is a $60 minimum order for delivery.
How do I know if you deliver to my area?
Enter your delivery details during checkout. Delivery availability is based on your address and selected delivery area.
OUR MEALS
What types of meals do you offer?
Papagaio offers:Classic meals
- Keto meals
- Healthy Meal Jars
- Meal Packs
- Juices and smoothies
- Other healthy food options through our cafés
Are your meals chef-made?
Yes. Our meals are prepared by the Papagaio kitchen team using fresh ingredients and designed to make healthy eating easier.
Do your meals come with nutritional information?
Yes. Nutritional information is provided on our product pages where applicable, so you can make informed choices about the meals that fit your needs.
Do you offer Keto meals?
Yes. Our Keto range includes low-carb meals as well as selected breakfasts, snacks and treats.
Do you offer vegetarian or vegan meals?
Yes. We offer vegetarian and vegan options. Check the individual product page for the dietary information for each meal.
What about allergens?
Please check the individual product page for ingredient and dietary information before ordering. If you have a serious food allergy or need clarification about an ingredient, please contact us before placing your order.
FRESHNESS & STORAGE
How fresh are the meals?
Our meals are prepared fresh by the Papagaio kitchen team. Please check the individual product packaging for the specific use-by or best-before information and storage instructions for your meal.
How should I store my meals?
Follow the storage instructions provided on the product packaging. For specific storage or reheating instructions, refer to the information supplied with your meal or contact us if you need clarification.
PAPAGAIO CAFÉS
Can I visit a Papagaio café?
Yes. Papagaio also operates health cafés where you can enjoy fresh meals, breakfast, coffee, juices and smoothies.
Where can I find Papagaio?
Our current café locations include:
Papagaio Morningside
Health & Sports Fitness Club
2A Morningside Drive
Papagaio Northcote
Flexa Clinic
160 Lake Road
NUTRITION & LIFESTYLE
Does Papagaio offer nutrition support?
Yes. Papagaio offers nutrition and lifestyle services in addition to our food and café offering.
For more information, visit our Nutrition & Lifestyle page.
ORDERS, CHANGES & REFUNDS
What happens if I have a problem with my order?
Please contact us as soon as possible and let us know what happened. We'll do our best to help resolve the issue.
Can I change or cancel my order?
Please contact us as soon as possible if you need to make a change to your order. Because our meals are prepared fresh for orders, changes may not always be possible once preparation has started. For full information, please see our Refund Policy.
STILL HAVE A QUESTION?
We're happy to help. If you can't find the answer you're looking for, contact the Papagaio team. CONTACT US →
READY TO GET YOUR MEALS SORTED?
Choose your meals online and order by 11:00 PM for next-day pickup or delivery.